Who operates Rexuqavi™?

Rexuqavi™ is owned and operated by Hangzhou Weixu Technology Co., Ltd. The company is responsible for operating the Rexuqavi™ website, supporting customers, and managing the commercial activities associated with the brand.

What kind of products does Rexuqavi™ create?

Rexuqavi™ focuses on what we call an Eyewear Lifestyle System—a collection of products designed around the way eyewear is displayed, stored, organized, carried, cared for, and integrated into everyday spaces.

The collection may include architectural eyewear displays, dedicated frame stands, hidden docking systems, travel organizers, wardrobe storage, lens-care concepts, bedside solutions, and other objects designed specifically around eyewear.

What makes Rexuqavi™ different from ordinary eyewear accessories?

Our design approach begins with the environment around the eyewear, rather than treating every product as a generic case or holder.

We draw inspiration from architecture, premium watch presentation, jewelry storage, furniture hardware, travel organization, and contemporary interiors to create products that serve a practical purpose while also contributing to the space around them.

Will the product I receive look exactly like the photographs?

We make reasonable efforts to represent product proportions, materials, colors, finishes, and features accurately.

However, appearance can vary slightly because of photography, lighting, screen settings, production tolerances, and normal variations in materials such as wood, leather, stone-inspired surfaces, metal finishes, or textile contact surfaces.

Are small differences in finish considered defects?

Minor differences in tone, grain, texture, surface character, or finishing may occur and are not necessarily defects when they fall within the normal characteristics of the material or manufacturing process.

If an item arrives damaged, defective, incorrect, or materially different from the product description, please contact us so that the issue can be reviewed.

Are Rexuqavi™ products designed for specific eyewear only?

Compatibility depends on the individual product. Some Rexuqavi™ products are intended for a broad range of common frame sizes, while others may have specific dimensions, contact points, installation requirements, or recommended use cases.

We recommend reviewing the relevant product information before ordering and contacting customer support if you are unsure whether a particular product is suitable for your eyewear.

How do I know my order has been received?

After a successful checkout, order information is normally generated using the email address and contact details provided during purchase.

Please make sure your email address is entered correctly so that order-related communications can reach you.

Which payment methods can I use?

The payment methods currently available for your order will be shown during checkout before payment is completed.

Available options may vary depending on your location, transaction currency, payment provider, and checkout configuration.

Is my payment information secure?

Payments are handled through the applicable secure checkout and payment-processing systems used for your transaction.

Rexuqavi™ customer service will never ask you to send your complete payment-card number, security code, or online banking password by ordinary email or telephone message.

How long does order processing take?

Orders are typically prepared for shipment within 1–5 business days after successful payment confirmation.

Weekends and public holidays are not counted as business days. Promotional events, unusually high order volume, or exceptional circumstances may occasionally extend processing time.

How long does delivery usually take?

After dispatch, standard carrier transit is generally estimated at 5–14 business days.

Actual delivery time may vary because of destination, customs, carrier operations, public holidays, weather, regional conditions, or other factors affecting transportation.

How much does shipping cost?

Standard shipping within the United States is free for eligible orders of $70 USD or more.

For orders that do not qualify for free standard shipping, and for other applicable destinations or shipping methods, the available shipping charge will be shown during checkout before payment is completed.

Where will my Rexuqavi™ order ship from?

Orders may be fulfilled from our own facilities or from partner fulfillment facilities depending on inventory availability, product location, and the final delivery destination.

For this reason, the origin shown in your tracking information may be different from our registered company address and may vary between orders.

Do you ship internationally?

Rexuqavi™ currently accepts orders for delivery to many international destinations.

International transit times and any applicable customs procedures, import charges, or local delivery requirements may vary depending on the destination country.

Will I receive tracking information?

Once your order has been dispatched and tracking information becomes available, shipment details are normally sent to the email address supplied during checkout.

Tracking may require additional time to become active after a shipping label has first been created.

What should I do if tracking stops updating?

A temporary tracking gap does not always mean that a package has been lost. Shipments can continue moving between facilities without a new visible scan.

If tracking has not changed for an extended period, contact service@rexuqavi.com with your order number so that we can review the available shipment information.

Tracking says “Delivered,” but I cannot find the package. What should I do?

First check the delivery area, mailbox, building reception, household members, neighbors, or other people who may have accepted the parcel.

If the shipment still cannot be located, contact our customer support team with your order number and tracking information.

A carrier status showing “Delivered” does not automatically prevent us from reviewing a delivery concern.

Can I change or cancel my order?

Please contact service@rexuqavi.com as soon as possible if you need to request a change or cancellation.

We will make reasonable efforts to assist while the order has not yet entered fulfillment. Once preparation, fulfillment, or shipment has begun, changes or cancellation may no longer be possible.

Can I change my shipping address after ordering?

If you notice an address error, contact us immediately.

We will attempt to update the address before fulfillment begins, but we cannot guarantee address changes after an order has already entered preparation or been transferred for shipment.

What is the Rexuqavi™ return period?

Eligible Rexuqavi™ products may be returned within 90 calendar days after delivery, subject to the conditions in our Return & Refund Policy.

What condition should an item be in for a standard return?

Preference-based returns should generally be unused, unworn, and returned in substantially the same condition in which they were received, with original components and packaging included where reasonably possible.

Proof of purchase or the applicable Rexuqavi™ order number will also be required.

How do I request a return?

Contact service@rexuqavi.com and provide your order number, the product you wish to return, the reason for the request, and photographs or video where relevant.

Please wait for the appropriate return instructions before sending merchandise back.

Where should I send an approved return?

Please do not automatically send merchandise to the registered business address listed on this page.

Once an eligible return request has been reviewed, our support team will provide the appropriate return warehouse address and return instructions based on the product, fulfillment route, and customer location.

Who pays for return shipping?

For eligible preference-based returns, such as changing your mind or no longer wanting the product, the customer is generally responsible for return shipping costs.

If an item is confirmed to have arrived damaged, defective, incorrect, or materially different from its description because of an error attributable to us, we will provide an appropriate solution without requiring the customer to bear reasonable costs caused by that error.

What if my item arrives damaged, defective, or incorrect?

Please contact us as soon as reasonably possible with your order number and clear photographs or other relevant information.

After reviewing the issue, we will determine an appropriate replacement, refund, reshipment, or return solution according to the circumstances.

How long does an approved refund take?

Once an eligible returned product has been received, inspected, and approved, the applicable refund is ordinarily issued to the original payment method within 10 business days.

Your bank, card issuer, or payment provider may require additional time after the refund has been issued before the funds appear in your account.

How should I care for Rexuqavi™ products?

Care requirements depend on the individual material and product. In general, use a soft dry or slightly damp cloth where appropriate and avoid aggressive chemical cleaners, abrasive materials, or unnecessary moisture on leather, wood, metal finishes, soft-contact surfaces, electronic components, or specialty materials.

Can eyewear lenses touch the product surface?

Products intended to support eyewear are designed around specific resting or contact areas, but you should always position your frame according to the product instructions and avoid placing lens surfaces directly against hard, dirty, or abrasive materials.

What should I do if I am unsure how to install or use a product?

Stop before forcing or modifying the product and contact service@rexuqavi.com with the product name and a description of your question.

Providing a photograph may help our support team understand the situation more clearly when appropriate.