Shipping Policy

Clear Shipping Expectations From Order to Delivery

We want every Rexuqavi™ order to arrive with as little uncertainty as possible. The information below explains how orders are processed, shipped, tracked, and handled if a delivery issue occurs.

01 / Order Processing

Processing Time

Orders are typically prepared for shipment within 1–5 business days after payment has been successfully confirmed.

Business days do not include weekends or public holidays. Orders placed during weekends or holidays will begin processing on the next available business day.

During periods of unusually high order volume, promotional events, or other exceptional circumstances, preparation may take slightly longer. If a meaningful delay affects your order, we will make reasonable efforts to provide an update.

02 / Estimated Transit

Estimated Delivery Time

After an order has been dispatched, standard transit typically takes approximately 5–14 business days.

Delivery estimates are not guarantees. Actual transit time can vary depending on the destination, selected shipping method, carrier operations, customs procedures, local postal conditions, severe weather, holidays, and other circumstances outside normal processing control.

03 / Shipping Charges

Shipping Rates

Standard shipping within the United States is free for eligible orders of $70 USD or more.

For orders below the free-shipping threshold, and for other applicable destinations or shipping methods, the available shipping charge will be calculated and displayed during checkout before payment is completed.

04 / Fulfillment

Where Orders May Be Fulfilled

Rexuqavi™ orders may be fulfilled from our own facilities or from partner fulfillment facilities depending on product availability, inventory location, and the final delivery destination.

For this reason, the shipping origin shown in your tracking information may differ between orders or products. We do not represent every order as shipping from a local facility unless that is the actual fulfillment route used for that shipment.

05 / Tracking

Tracking Your Order

Once your order has been dispatched and tracking information becomes available, a shipping confirmation will be sent to the email address provided during checkout.

Tracking activity may not appear immediately after the shipping label is created. Carriers may require additional time to scan and update the shipment within their network.

Please review the shipping address entered during checkout carefully. Incomplete or inaccurate delivery information may cause delays or other delivery complications.

06 / International Orders

Worldwide Shipping

Rexuqavi™ currently accepts orders for delivery to many international destinations worldwide.

International delivery time can differ significantly by country. Customs clearance, local carrier procedures, public holidays, import processing, and regional transportation conditions may affect the final delivery schedule.

Where customs duties, import taxes, or similar government charges apply, they may be assessed in accordance with the rules of the destination country.

07 / Delivery Delays

If Tracking Stops Updating

An occasional gap in tracking updates does not always mean a shipment has been lost. Packages may continue moving between carrier facilities even when a new tracking scan has not yet appeared.

If your tracking information has not changed for an extended period, or if your package appears to be significantly delayed, please contact service@rexuqavi.com and include your order number. Our support team can review the available information and help determine the appropriate next step.

08 / Missing or Lost Shipments

If Your Package Appears to Be Lost

If a shipment appears to be lost in transit, please contact our customer support team with your order number and relevant tracking details.

We will review the available carrier information and work with you on an appropriate resolution based on the circumstances of the shipment.

We do not automatically reject a customer concern solely because a carrier tracking page displays a particular delivery status. If you believe there is a delivery problem, please contact us so the matter can be reviewed.

09 / Delivered but Not Received

What to Do if Tracking Shows Delivered

If tracking indicates that your order was delivered but you cannot locate the package, first check around the delivery location and with household members, building staff, neighbors, or other individuals who may have accepted the shipment.

If the package still cannot be located, contact our support team with your order number and the relevant tracking information so that we can review the situation with you.

10 / Shipping Address

Address Accuracy & Changes

Customers are responsible for providing a complete and accurate shipping address during checkout.

If you notice an error shortly after placing an order, please contact our support team as soon as possible. We will try to assist when the order has not yet entered the fulfillment process, but address changes cannot always be guaranteed once preparation or shipment has begun.

Shipping Support

Questions About Your Delivery?

If you need assistance with order processing, tracking, a delayed shipment, or another delivery-related concern, please contact our customer service team and include your order number whenever possible.