Return & Refund Policy

A Clear 90-Day Return Policy

We want you to feel comfortable ordering from Rexuqavi™. If an eligible product is not right for you, you may request a return within 90 calendar days after the order has been delivered.

This policy explains return eligibility, how to begin a return, where returned products should be sent, who is responsible for return shipping, how damaged or incorrect orders are handled, and when an approved refund will be issued.

01 / Return Window

You Have 90 Days After Delivery

Eligible Rexuqavi™ products may be returned within 90 calendar days from the date of delivery.

Return requests submitted after the applicable 90-day period may not qualify for a standard return unless otherwise required by applicable law.

02 / Return Eligibility

Condition of Returned Products

For a standard preference-based return, the product should be returned in substantially the same condition in which it was received.

• The product should be unused and unworn.
• Original components and accessories should be included.
• Original packaging should be included where reasonably possible.
• Any original tags, protective materials, or included documentation should remain with the product.
• Proof of purchase or the corresponding Rexuqavi™ order number is required.

Products showing substantial wear, misuse, modification, accidental damage after delivery, or missing essential components may not qualify for a standard preference-based return.

03 / Starting a Return

How to Request a Return

Before sending any product back, please contact our customer support team at service@rexuqavi.com.

To help us review your request efficiently, please provide:

• Your Rexuqavi™ order number.
• The name of the product you wish to return.
• The reason for the return.
• Relevant photographs or video if the product is damaged, defective, incorrect, or has another visible issue.

04 / Return Address

Where to Send an Approved Return

The appropriate return destination may differ from the Rexuqavi™ business registration address and may depend on the product, fulfillment route, and customer location.

Please do not send returns directly to our business registration address unless our customer support team specifically instructs you to do so.

After an eligible return request has been reviewed, our support team will provide the appropriate return warehouse address and any relevant return instructions.

05 / Return Shipping

Who Pays for Return Shipping?

Return shipping responsibility depends on the reason for the return.

Preference-Based Returns
If you are returning an eligible product because you changed your mind, ordered the wrong product, or no longer want the item, you are generally responsible for the cost of return shipping.

Damaged, Defective, Incorrect, or Materially Misdescribed Items
If your product arrives damaged, defective, incorrect, or materially different from the product description, please contact us promptly. After reviewing the issue, Rexuqavi™ will provide an appropriate replacement, refund, or return solution without requiring you to bear reasonable return costs caused by our error.

06 / Damaged or Incorrect Orders

Please Inspect Your Order After Delivery

We recommend checking your order shortly after it arrives.

If the product is damaged, appears defective, arrives with missing components, or is different from the item you ordered, please contact service@rexuqavi.com as soon as reasonably possible.

Include your order number and clear photographs or other relevant information so our team can evaluate the issue and determine an appropriate resolution.

07 / Return Exceptions

Items That May Not Qualify for Standard Returns

Certain products or circumstances may be excluded from standard preference-based returns where clearly disclosed before purchase or where permitted by applicable law.

• Products made or personalized specifically for an individual customer.
• Products that have been materially altered or modified after delivery.
• Products damaged through misuse, improper installation, neglect, or accidental damage after delivery.
• Items missing essential components as a result of customer handling.
• Gift cards, if offered by Rexuqavi™.
• Products clearly identified as final sale or non-returnable before purchase, where permitted by applicable law.

These exclusions do not remove any rights you may have when a product arrives damaged, defective, incorrect, or materially different from its description.

If you are uncertain whether your purchase qualifies, please contact our customer support team before returning the item.

08 / Exchanges

Requesting a Different Product

If you would prefer a different product, configuration, or eligible variation, please contact our customer support team first.

In many cases, the clearest way to complete an exchange is to return the original eligible item according to this policy and place a separate order for the replacement product after the return has been accepted.

Availability of replacement products cannot be guaranteed until a new order has been successfully placed.

09 / European Union Orders

14-Day Withdrawal Rights Where Applicable

If an eligible order is delivered to a customer in the European Union, applicable consumer law may provide a statutory right to cancel or withdraw from the purchase within 14 days without providing a reason.

Where this statutory right applies, it operates independently of our voluntary 90-day return policy and does not reduce any mandatory consumer rights available under applicable law.

Returned products should be handled only to the extent reasonably necessary to establish their nature, characteristics, and functioning, and any applicable legal exceptions to withdrawal rights will continue to apply.

10 / Refunds

When Will My Refund Be Issued?

Once an approved return is received, we will inspect the returned product and review it against the applicable return conditions.

If the refund is approved, it will ordinarily be issued to the original payment method within 10 business days after the return has been received, inspected, and approved.

After Rexuqavi™ issues the refund, your bank, card issuer, or payment provider may require additional time to post the funds to your account. This additional financial-institution processing time is outside our direct control.

11 / Refund Method

Refunds Return to the Original Payment Method

Unless another method is required by applicable law or agreed in connection with a specific resolution, approved refunds are returned through the original payment method used for the purchase.

We do not normally issue a refund to an unrelated payment account, different card, or alternative recipient.

Return & Refund Support

Questions About a Return?

If you have questions about return eligibility, a damaged product, return instructions, the return warehouse, or an approved refund, please contact our customer support team.

Including your order number whenever possible will help us locate your purchase and review your request more efficiently.